Purchasing Conditions

The following General Conditions of Sale (hereinafter CGV), together with the General Conditions of access, navigation and use (hereinafter CG) under domain www.fincaduernas.es (hereinafter the Web), Legal Notices and the particular conditions set forth in the different screens that make up the website, contain the information prior to contracting, the conclusion, completion and conditions of the purchase agreement and other rights and obligations that may arise from the contractual relationship between BELOYANA SA, domiciled in Eduardo Dato 24, – 14003 of Córdoba, provided with NIF A 14103733 and the Users who acquire the products, offers and services (hereinafter the “products”) offered on this website.

The fact that BELOYANA S.A. do not resort at any time to any of the present conditions can not be interpreted or equivalent to waive recourse to them in the future or in the past.

1. Object
These CGV regulate the acquisition to BELOYANA S.A. of the products offered or provided through the Website to Users who have previously filled out the corresponding form and have given their consent and full acceptance, without reservation, to each and every one of the GVCs published by BELOYANA SA at each time the User accesses the aforementioned website. The User must read the CGV in its entirety every time he accesses the products offered by BELOYANA S.A. Said access is also regulated by notices, notifications, rules of use and instructions made known to the User by BELOYANA S.A. in each of the screens that make up the website under the domain www.fincaduernas.com and that complement the provisions of these CGV. The GVC will apply both to the information and to all the products offered on the Web site, ruling those that are in force at the time of making each order.

2. Providers of the offers or services
BELOYANA S.A.
EDUARDO DATO Street, 24
14003, Córdoba
NIF ESA 14103733
Internet domain: www.fincaduernas.com
Contact address: info@fincaduernas.com

3.Recipients

The offers and services that BELOYANA S.A. make or lend through this website, are addressed, solely and exclusively, to natural persons of legal age, or legalized as consumers or end users by the Consolidated Text of the General Law for the Defense of Consumers and Users and other complementary laws approved by Royal Legislative Decree 1/2007, of November 16, not being able, consequently, to acquire the products offered, by way of enunciative and non-limiting, supermarkets, supermarkets, wholesalers, distributors, intermediaries and others professionals of the food industry and other products offered by BELOYANA SA Faced with the request for quantities of products not customary for the normal consumption of a home, BELOYANA S.A. they reserve the right to confirm to the consumer or end user the maximum amount they can supply, as well as the date, time and warehouse of their delivery.

4. Access, rectification, cancellation and opposition rights

The Purchaser understands the Internet User who accesses the Web site, consign the obligatory data that is requested and make a purchase of products following the corresponding instructions of the Web site and has previously given their consent and full acceptance with these GTC, with the Conditions General use and acceptance of the website, with the particular conditions of sale set out in the different screens and with the information contained in the link “LEGAL NOTICE” and “PRIVACY POLICY”, by confirming the order by clicking on the “Confirm” button my order”.

5. Cookie Policy
For more information about cookies, please visit the Cookies Policy section

6. Information sheets and illustrative photographs of the products

The presentation of the products offered on the website, together with its features and price will appear on the different screens that make up the website does not in itself constitute a sale offer itself from the contractual point of view. The sale will only be considered concluded as of the confirmation of the order by BELOYANA S.A. The product offers made by BELOYANA S.A. they will be valid during the period fixed in the Web, in his defect, during all the time in which they remain accessible in the Web site to the consumers or end users. BELOYANA S.A. reserves the right to stop providing, at any time, access to any product and / or to terminate, without prior notice, any of its offers; as well as to decide, at all times, the products that make up its offer through the website, expanding its range with new products to which, unless otherwise provided, the provisions of the GVCs that are in force will apply. vigor at the time of incorporation. The illustrative photographs of the products are merely indicative and do not form part of the contract, not being BELOYANA S.A. responsible for the errors that such illustrations may contain. BELOYANA S.A. will not be responsible for the variation of weight that may suffer some Products if they remain within the margins established in Royal Decree 723/1988 published in the BOE of July 8, as well as the eventual withdrawal of products by part, both from the competent authorities, as well as from the manufacturers, which, if applicable, will not affect the validity of the sale made. To see the detail of an article, the User must search for it on the website and then click on his photo or name to access the detail. The offers will be duly indicated in their respective screen. The website will offer the information of the characteristics and detail of the product.

7. Order

Geographic coverage
Germany, Austria, Belgium, Bosnia, Bulgaria, Vatican City, Croatia, Slovenia, Spain, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Norway, Netherlands, Portugal, United Kingdom ( UK), Romania, Russia, Serbia, Sweden, Switzerland.

How to operate
The procedures required to place an order are those described in these GTC, in the General Conditions of use and acceptance of the Website and Legal Notices, as well as those specific that appear during navigation in the different screens that make up the website, procedures that the User declares to know and accept as necessary to make the purchase of the products offered by BELOYANA SA To be able to place an order the User must be over eighteen (18) years old and be previously registered in the system, clicking on such end in the zone “MY ACCOUNT”. In order to make purchases on the website, you must register the data included in the “Create your account” form with at least all the necessary data marked with (*), all in accordance with the information contained in the link “LEGAL NOTICE” and “PRIVACY POLICY”. Any modification and / or correction of the data provided by the Users during the navigation must be carried out following the instructions of the Web site.

Order registration

The Buyer is solely responsible for the information provided in the order form that appears in the “My Cart” area. BELOYANA SA will not be responsible for the impossibility of delivering the products in case of error of any of the data provided in said order or in the Name and Surname of the buyer, NIF / NIE, means of payment, etc. In this case, the Buyer is still responsible for the payment of the order. In each order a review of the purchased products can be made, which must be confirmed by the Buyer by means of the “Confirm order” button. From this confirmation the order is firm and definitive and will be registered automatically. The automatic registration of the order placed has a trial value in terms of its nature, content and date. All order confirmation implies the acceptance of the prices, the description of the products offered and the previous reading and irrevocable acceptance of each and every one of these GTC, General Conditions of the Website and Legal Notices, as well as, where appropriate, Particular conditions and informative content of the link “LEGAL NOTICE”.

The offers of products made are valid as long as stock availability is available. BELOYANA S.A. inform the User-Buyer, as soon as possible, about an eventual rupture of stock that may affect a product of your order, not being, in this case, subject to billing the product not delivered. Most of the products of the assortment offered are available in our warehouses, although BELOYANA S.A. reserves the right to modify the product assortment depending on the difficulties that may be encountered. The User-Buyer must select the products that he wishes to acquire by adding them to the “Cart”. After selecting your products and reviewing your “Cart” with the purchases you really want to make, you must confirm your order, with your personal data, postal data and payment method.

Order confirmation

After reviewing the products of the “Cart” and confirm the order, BELOYANA S.A. will send to the e-mail account that you have entered in the registration form, by e-mail the confirmation of the order placed, as well as the invoice, at which time the sale will be considered concluded and the contract concluded. In case of non-collection by the Buyer of the order, it will be eliminated within a period of 24 hours from the day and time of collection selected by the Buyer.

BELOYANA S.A. reserves the right not to confirm orders for any cause related to the supply of the products; problems concerning the data of the received order (false, incoherent or illegible data, etc.), orders made abnormally or reasonable doubts regarding the delivery to be made. In these cases, BELOYANA S.A. will try to inform the Buyer. Likewise, BELOYANA S.A. reserves the right not to confirm any order from a Buyer with which it maintains some type of litigation, whatever its cause may be.

The acceptance of the order by BELOYANA S.A. as well as the information related to any operation carried out from the order identification number will be stored and filed by BELOYANA S.A. and will serve as proof in case of litigation with the Buyer. They will have force of proof in case of litigation between the parties and will be conserved by BELOYANA S.A. for the legally established time.

In all cases, the online supply of the payment card number and the final validation of the order will be proof of the integrity of the said order and will result in the enforceability of the sums due for the order of the requested items. This validation will have signature value and express acceptance of all operations carried out on the website.

If for reasons of availability BELOYANA S.A. can not issue the entire confirmed order, will make the delivery without the missing products, trying to inform the Buyer as soon as possible. The mere documented receipt of the order by a person other than the Buyer who has requested the same supposes the express authorization by the latter to the latter so that it takes charge of the reception of the order placed. Both the Buyer, and the third person who received the order, expressly undertake to take charge of it, having to prove and provide their identity data, for the purposes of proof of receipt.

Schedule to place orders: The Buyer can place orders 24 hours a day, 365 days a year from any computer that has Internet access and complies with the specified technical requirements.

The Buyer has access to telephone consultation or via email with BELOYANA S.A. for any additional information about the products or your purchase. The customer service hours are from Monday to Friday from 9 in the morning to 5 in the afternoon except for the months of July and August, which is reduced to 3 in the afternoon.

Delivery of the order

Delivery of the products: The delivery to the Consumer of the products purchased through the website will be made at the address indicated when making the purchase
Orders are processed in 24-48 working hours.
Please check the delivery times and shipping rates published on this Website.
The order is considered delivered at the time of delivery to the recipient and this sign the corresponding delivery note, acknowledging having received the number of products listed therein. Corresponding to the recipient verification of the condition of the goods upon receipt and indicating the anomalies in the delivery receipt document. The receiver that confirms the lack of a product, or that one is in poor condition, must inform the staff, or contact Briefly with BELOYANA S.A. via email ventas@fincaduernas.com or phone +34 957 290 449.
Likewise, the buyer gives permission to BELOYANA SA to transfer their data to the logistics agents determined by BELOYANA SA to make the delivery of their order.

Returns

The user may return your order within 3 business days of receipt of the purchase. In this case, you will contact BELOYANA S.A. by email through the address info@fincaduernas.com informing of the return and the causes of this.

Withdrawal

To exercise the right of withdrawal, you must notify “BELOYANA SA” of your decision to withdraw from the contract through an unambiguous statement via email to ventas@fincaduernas.com.
Causes of withdrawal

a) If the product purchased does not satisfy the user. Making the return within three business days must return the purchase with all its products, with its original packaging, with its original seal without breaking, with all its accessories and in perfect condition. Returns will not be accepted for products that do not come with their original packaging. In this case BELOYANA S.A. 20 € will be charged for the return of the order.

b) When the products are defective. If so, and within the aforementioned period, proof of the poor state of the product will be required. BELOYANA S.A. will pick up the defective product and send the product back to the user without additional costs. It will be BELOYANA S.A. who will pay the amount of the order once it has verified that the merchandise fulfills the previous conditions.

c) In the event that the defect comes from a transport incident, it must be communicated within 24 hours of receipt at the email address ventas@fincaduernas.com

Form of withdrawal form

To the attention of BELOYANA SA. C / EDUARDO DATO 24, 14003-CÓRDOBA (SPAIN). NIF: A 14103733
I hereby communicate / communicate (*) that I give up my / we desist from our (*) contract of sale of the following good / benefit of the following service (*)
Order the / received the (*)
Name of the consumer
Consumer’s address
Consumer’s signature
Date
(*) indicates that you should cross out or just express the appropriate one

Cancellation of the order

BELOYANA S.A. offers the possibility of canceling any order, as long as it has not been sent to the customer. In these cases the client must use the means offered by BELOYANA S.A. for the return of orders.

Repayment of the amounts paid

In case you have to make a refund of the amounts paid, BELOYANA S.A. it will do so in the way that the payment has been made effective. The refund will be made once the status of the returned product has been verified and validated and once it has been verified that the payment has been effective without retrocession possibilities.

8. Price
The prices indicated are with VAT included.
The shipping costs are not included in the price and will be calculated automatically and will vary depending on the destination.

BELOYANA S.A. will inform duly of the shipping costs depending on the variants of it at the time of making the purchase. If the shipment had to be made to a territory other than those available on the purchase page, BELOYANA S.A. Contact the buyer, either via email or phone, to communicate, if necessary, the extra shipping costs that may arise.

BELOYANA S.A. reserves the right to vary and modify the prices and characteristics that appear in the descriptive of the products.

Offers on products for sale on the Website will be displayed on the “Offers” tab or will be indicated in the product description and, if not stated otherwise, will be valid as long as they are displayed on the screen.

9. Payment method
BELOYANA SA offers three forms of payment to the client, the latter being able to choose any of them when placing an order.

Credit card (VISA and Mastercard) through the BBVA payment gateway, through the operator RedSys
PAYPAL
10. Warranty
The guarantee of the products purchased on the website is provided by the manufacturer of the same and its validity begins from the date of issue of the corresponding invoice or purchase ticket. In consequence BELOYANA S.A. it does not assume any other additional guarantee that has not been reflected in this document, either implicit or explicit. Specifically, BELOYANA S.A. rejects any kind of implied marketing guarantee or suitability for a certain use, as well as any liability for indirect damages.

11. Force Majeure
Neither party will be responsible for the breach of these CGV, if such breach was motivated by force majeure usually recognized by the courts and, in particular, if the execution of this contract was prevented, limited or altered by fire, explosion, failure in the transmission networks, impossibility of supply, collapse of the facilities, epidemic, earthquake, flood, accident, frost, snow, electrical failure, breakdowns in systems or means of transport, war, embargo, law, command, demand or government demand, strike, boycott, or whose nature makes exorbitant the execution of supply or delivery. In this case, the party affected by the force majeure must immediately send a notification to the other party and do everything possible to comply with its obligations. If the event of force majeure continues beyond 30 days, the contract may be terminated as of right at the request of either party, without the right to compensation from either party.

12. Resolutionary Clause
In case of default of payment by the Buyer, BELOYANA S.A. , they are expressly empowered to suspend, as of right and immediately, their access data to the Web site.

13. Total Agreement
These General Terms and Conditions, General conditions of access and use of the Website, Legal Notices, Particular conditions of sale, as the case may be, on the different screens and the information contained in the “LEGAL NOTICE” links that appear on the Website www. .fincaduernas.com constitute the total agreement between the parties regarding the orders placed. If any condition is missing, it will be as established in the Spanish legislation that is in force in the matter. The nullity of any clause of these General Terms and Conditions, General conditions of access and use of the Website, Legal Notices, Particular conditions of sale, as the case may be, on the different screens and the information contained in the link “LEGAL NOTICE”, by application of a law, regulation or as a consequence of a decision of a competent jurisdiction issued with force of res judicata, will not produce the nullity of the other clauses.

14. Applicable Law
For the resolution of any issues that may arise between the parties in relation to the execution, compliance and interpretation of the total Agreement regarding orders placed through the Website www.fincaduernas.com will be as provided in the Spanish legislation in force in the matter.

PRIVACY AND DATA PROTECTION POLICY

Respecting the established in the current legislation, BELOYANA SA. undertakes to adopt the necessary technical and organizational measures, according to the level of security appropriate to the risk of the data collected.

Laws that incorporate this privacy policy:

This privacy policy is adapted to Spanish and European regulations in force regarding the protection of personal data on the Internet. In particular, it respects the following rules:

Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and the free movement of such data (RGPD).

The Organic Law 15/1999, of December 13, of Protection of Personal Data (LOPD).

Royal Decree 1720/2007, of December 21, which approves the Regulation for the development of Organic Law 15/1999, of December 13, on the Protection of Personal Data (RDLOPD).

Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce (LSSI-CE).

Identity of the person responsible for processing personal data:

The person responsible for processing the personal data collected on this website: (hereinafter, Responsible for processing) is the Administrator of the company or the person / s delegated by it. Your contact information is as follows:

Eduardo Dato, 24 (14003) Córdoba – Spain

Contact telephone number: + 34 957 290 449

Contact email: info@fincaduernas.com

Registration of Personal Data

The personal data collected by BELOYANA SA, through the forms extended on its pages, will be entered into an automated file under the responsibility of the Data Controller, and duly declared and registered in the General Register of the Data Protection Agency that can be consulted on the website of the Spanish Agency for Data Protection (http://www.agpd.es), in order to facilitate, expedite and fulfill the commitments established between BELOYANA SA and the User or the maintenance of the relationship that it is established in the forms that it completes, or to attend a request or consultation of the same.

Principles applicable to the treatment of personal data

The treatment of the personal data of the User will be subject to the following principles set forth in article 5 of the RGPD:

Principle of legality, loyalty and transparency: the consent of the User will be required at all times prior to completely transparent information of the purposes for which the personal data are collected.

Principle of limitation of purpose: personal data will be collected for specific, explicit and legitimate purposes.

Principle of minimization of data: the personal data collected will be only those strictly necessary in relation to the purposes for which they are treated.

Principle of accuracy: personal data must be accurate and always updated.

Principle of limitation of the term of conservation: personal data will only be maintained in such a way as to allow the identification of the User during the time necessary for the purposes of their treatment

Principle of integrity and confidentiality: personal data will be treated in a manner that guarantees its security and confidentiality.

Principle of proactive responsibility: the controller will be responsible for ensuring that the above principles are met.

Categories of personal data

The data categories that are treated in BELOYANA SA are only identifying data. In no case are special categories of personal data treated in the sense of article 9 of the RGPD.

Legal basis for the treatment of personal data

The legal basis for the treatment of personal data is consent. BELOYANA SA undertakes to collect the express and verifiable consent of the User for the processing of their personal data for one or more specific purposes.

The User shall have the right to withdraw his consent at any time. It will be as easy to withdraw the consent as it is to give it. As a general rule, the withdrawal of consent will not condition the use of the Website.

On occasions when the User must or may provide their information through forms to make inquiries, request information or for reasons related to the content of the Website, you will be informed in case that the completion of any of them is mandatory because they are essential for the proper development of the operation performed.

Purposes of the treatment to which the personal data are destined

The personal data is collected and managed by BELOYANA SA in order to facilitate, expedite and fulfill the commitments established between the Website and the User or the maintenance of the relationship established in the forms that the latter completes or to address a request or inquiry.

Likewise, the data may be used for a commercial, personalization, operational and statistical purpose, and activities specific to the corporate purpose of BELOYANA SA, as well as for the extraction, storage of data and marketing studies to adapt the Content offered to the User, as well as how to improve the quality, operation and navigation of the Website.

Likewise, the user consents that BELOYANA SA use their data to communicate the different promotions, offers or information regarding FINCA DUERNAS.

Periods of retention of personal data

The personal data will only be retained for the minimum time necessary for the purposes of its processing and, in any case, only during the following term: unlimited, or until the User requests its deletion.

When the personal data is obtained, the User will be informed about the period during which the personal data will be stored or, when that is not possible, the criteria used to determine this period.

Recipients of personal data

The personal data of the User will be shared with the following recipients or categories of recipients: LOGISTIC OPERATORS FOR THE DELIVERY OF PRODUCTS AND AUTHORITIES FOR THE OFFICE OF ORDERS IN CASE OF BEING MANDATORY LEGAL COMPLIANCE ..

In the event that the Data Controller intends to transfer personal data to a third country or international organization, at the time that personal data is obtained, the User will be informed about the third country or international organization to which the data is held. intention to transfer the data, as well as the existence or absence of a decision of adequacy of the Commission.

Personal information of minors

Respecting the provisions of articles 8 of the RGPD and 13 of the RDLOPD, only those over 14 years of age may grant their consent for the processing of their personal data in a lawful manner by BELOYANA SA. If it is a child under 14, the consent of the parents or guardians will be necessary for the treatment, and this will only be considered lawful in the measure in which they have authorized it.

The user, in case of being under this age, must notify it explicitly in the file attached to the order or his own registration as a user.

Secrecy and security of personal data

BELOYANA SA undertakes to adopt the necessary technical and organizational measures, according to the level of security appropriate to the risk of the data collected, so as to guarantee the security of personal data and to prevent accidental or unlawful destruction, loss or alteration. of personal data transmitted, conserved or otherwise processed, or unauthorized communication or access to said data.

The Website has an SSL certificate (Secure Socket Layer), which ensures that personal data is transmitted in a secure and confidential manner, as the data is transmitted between the server and the User, and in feedback, fully encrypted or encrypted. .

However, because BELOYANA SA can not guarantee the inexputability of the Internet or the total absence of hackers or others who fraudulently access personal data, the Data Controller undertakes to notify the User without undue delay when a violation occurs. of the security of personal data that is likely to entail a high risk for the rights and freedoms of natural persons. Following the provisions of Article 4 of the RGPD, violation of the security of personal data means any breach of security that causes the destruction, loss or accidental or unlawful alteration of personal data transmitted, preserved or otherwise processed, or the unauthorized communication or access to said data.

Personal data will be treated as confidential by the person responsible for the processing, who undertakes to inform and guarantee through a legal or contractual obligation that such confidentiality is respected by its employees, associates, and any person to whom it is accessible. information.

Rights derived from the processing of personal data

The User has about BELOYANA SA and may, therefore, exercise the following rights recognized in the RGPD with the Responsible for the treatment:

Right of access: It is the right of the User to obtain confirmation of whether BELOYANA SA is treating his personal data or not, and if so, to obtain information about his personal data and the treatment that BELOYANA SA has carried out or carried out, as well as , among others, of the available information on the origin of said data and the recipients of the communications made or planned thereof.

Right of rectification: It is the right of the User to modify their personal data that prove to be inaccurate or, taking into account the purposes of the treatment, incomplete.

Right of withdrawal (“the right to be forgotten”): It is the right of the User, provided that the current legislation does not establish otherwise, to obtain the deletion of their personal data when these are no longer necessary for the purposes for which they were collected or treaties; the User has withdrawn his consent to the treatment and this does not have another legal basis; the User is opposed to the treatment and there is no other legitimate reason to continue with it; the personal data have been treated unlawfully; personal data should be deleted in compliance with a legal obligation; or the personal data have been obtained as a result of a direct offer of information society services to a child under 14 years of age. In addition to deleting the data, the Data Controller, taking into account the available technology and the cost of its application, must take reasonable measures to inform those responsible who are processing the personal data of the interested party’s request to delete any link to that personal data.

Right to the limitation of the treatment: It is the User’s right to limit the processing of their personal data. The User has the right to obtain the limitation of the treatment when he challenges the accuracy of his personal data; the treatment is illegal; The Person in charge of the treatment no longer needs the personal data, but the User needs it to make claims; and when the User has opposed the treatment.

Right to data portability: In the event that the processing is carried out by automated means, the User shall have the right to receive from the Data Controller their personal data in a structured, commonly used and mechanical reading format, and to transmit them to another person in charge. of the treatment. Whenever technically possible, the Data Controller will transmit the data directly to that other person in charge.

Right of opposition: It is the right of the User that the processing of their personal data is not carried out or the treatment of them is terminated by BELOYANA SA.

Right not to be subject to a decision based solely on automated processing, including profiling: It is the right of the User not to be subject to an individualized decision based solely on the automated processing of their personal data, including the elaboration of profiles, existing unless the current legislation establishes the contrary.

Thus, the User may exercise their rights by written communication addressed to the Responsible for processing with the reference “RGPD-www.fincaduernas.com”, specifying:

Name, surname of the User and copy of the DNI. In the cases in which the representation is admitted, it will also be necessary the identification by the same means of the person representing the User, as well as the document accrediting the representation. The photocopy of the DNI may be substituted, by any other means valid in law that proves the identity.

Petition with the specific reasons for the request or information to which you want to access.

Address to effect of notifications.

Date and signature of the applicant.

Any document that certifies the request that formulates.

This application and any other attached document should be sent to the following address and / or email:

Mailing address: Eduardo Dato, 24 (14003) Córdoba – Spain

Email: info@fincaduernas.com

Claims before the supervisory authority

In the event that the User considers that there is a problem or infringement of the current regulations in the way in which their personal data are being processed, they will have the right to effective judicial protection and to present a claim to a control authority, in particular, in the State in which he has his habitual residence, place of work or place of the alleged infringement. In the case of Spain, the control authority is the Spanish Agency for Data Protection (http://www.agpd.es).

Acceptance and changes in this privacy policy

It is necessary that the User has read and is satisfied with the conditions on the protection of personal data contained in this Privacy Policy, as well as to accept the processing of their personal data so that the Data Controller can proceed to the same in the form, during the deadlines and for the purposes indicated. The use of the Website implies the acceptance of the Privacy Policy of the same.

BELOYANA SA reserves the right to modify its Privacy Policy, according to its own criteria, or motivated by a legislative, jurisprudential or doctrinal change of the Spanish Agency for Data Protection. Changes or updates to this Privacy Policy will be notified explicitly to the User.

This Privacy Policy was updated on May 22, 2018 to adapt to Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016, regarding the protection of natural persons with regard to the treatment of personal data and the free circulation of these data (RGPD).